School Vision: A Tech-Savvy College, Including an Enhanced
Array of Useful Online Student Services
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Action Planning Template
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Goal: Implementation of Enhanced Online Student Service Functions
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Action Steps
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Person(s) Responsible
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Timeline Start/End
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Needed Resources
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Evaluation
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(1)
Determine student preferences
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Registrar (B. Griffith); Director of Advising and Counseling (R.
Coffman; Programmer/Developer (T. Oehler)
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January-mid February, 2013
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Random embedded survey (pops up after use of online system by students)
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Registrar and Director will meet to go over survey results and
tabulate
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(2)
Assess technical capabilities and approaches
of other schools using same student info system
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Registrar (B. Griffith); Programmer/Developer (T. Oehler); Exec. Dir
of Technology (C. Lightfoot)
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Late February, 2013
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PeopleBooks (software resources); other student info system student
portal examples (Houston Community College, Lone Star College)
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Compare what other schools using our software are doing with online
services; determine what is feasible for us
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(3)
Decide on priority services to add
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Registrar (B. Griffith); VP of Student Services (D. Suchon); Success
Lab Manager (Y. Pulido)
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Late February, 2013
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Results from steps 1 & 2
plus review of grant and funding programs to determine how services
will aid in compliance
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We will decide on 3-5 key services that are desired and are feasible,
and rank them (prioritize)
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(4)
Development of new services
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Registrar (B. Griffith); Programmer/Developer (T. Oehler)
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March-April 2013
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We will establish weekly setup/testing goals and a 1 hour block of
time weekly to work side by side in a computer lab on campus
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At end of March we will evaluate progress made; do we need additional
time or an adjustment in number of services to implement?
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(5)
Implementation of new services
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Registrar (B. Griffith)
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May 2013 and ongoing, as development continues
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Email blasts to students; messages in college newsletter and on
campus plasma screens; training of all open lab managers so they can train
their staff
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Surveys of staff and students to get feedback and tweak enhancements
as deemed appropriate
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(6)
Completion of project
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Registrar, VP of Student Services, Director of Advising and
Counseling
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August-October 2013
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Look at usage of new services; feedback from students and staff
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Determine what services to further enhance, and start planning for
another phase of project if successful
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Rebecca: as a former higher education employee, there is always room for improvement at that level. It is a totally different arena. Students who attend colleges and universities expect to be serviced 24/7. Improving student services is always an ongoing action research project. Good luck and let me know the results. Thanks! jv
ReplyDeleteCollege! Great research topic since most of higher education is moving toward online classes, assignments, lectures, etc. What about including the teachers/professors/etc opinions on what services that could be online???? Maybe that would help if the students give class related services that they need.
ReplyDeleteGood Luck with your research...excited to see what services you do end up adding!
Like your plan, I am also doing surveys. I have not done any before. What system are you using? I am in the process of writing my surveys and using Survey Monkey. I like the idea of the embedded popup. Very convenient. I also like the multi- level approach to get the message out with newsletter, email. What about a social media? My older kids say no facebook- but twitter?
ReplyDelete